Why are these things issues? Because there is no serviceable refund/cancellation policy in place. I place the order on my phone, the cash is withdrawn from my account, and one of two things happen:ġ - The location is out of the item I have ordered, and they offer a different item instead of the one I requested.Ģ - The location is not open, despite the app stating that it was in fact open. On no less than 5 occasions, at several different locations, I have experienced issues with order pickups. But when it fails, it fails hard that it makes it very difficult to recommend using the app for anyone. Just a few things that would make ordering through an app even more convenient and add to good customer service. Also the store doesn’t have any control over the app so when it comes to their inventory that is an issue as well.sometimes I’ll order something from the app and get to the store and they say oh we don’t have such and such right now or we don’t have that at this store. So when I place my order and go into the store to pick it up I have to tell them at that time that I want the croissant toasted with butter or can I have chipotle sauce for my breakfast wrap which by that time they have already made the wrap so they give me little cups of sauce and the I have to unwrap the wrap and add the sauce. A couple of things I would like to see improved are in the app there is no option to have certain things such as a plain croissant toasted and add butter to it, there’s is no option to add sauce/dressings to breakfast sandwiches, no option to really customize your order to your liking by being able to add/drop condiments or other things to your order. I like the convenience of being able to order through the app. Payment is completed in-app, so you can grab your order to go, or dine in with us. Save time and pay for your order right from the app - no need to carry cash or a credit card!Ĭhoose your pick-up method. It’s time to reward your routine!Ī digital version of your loyalty card that you can scan easily when ordering in the restaurant – never miss an opportunity to earn rewards. Keep checking for more special offers to come.
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